Refund policy

Returns, Refunds & Exchanges Policy

Overview

At Silverwear, we take pride in delivering high-quality garments and branded apparel. If you are not completely satisfied with your purchase, please review our returns policy below.

Returns and exchange requests must be submitted within 7 calendar days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, the item must:

Be unused, unworn, unwashed, and in its original condition.
Have all original tags and packaging intact.
Be accompanied by proof of purchase.

For hygiene and quality control reasons, we cannot accept returns on items that have been worn, washed, altered, or damaged after delivery.

Customised & Branded Products

As most Silverwear products are custom-made, branded, printed, embroidered, or manufactured to customer specifications, these items are non-refundable and non-returnable unless:

The product is defective.
The product has been incorrectly supplied.
The product differs materially from the approved artwork or order specification.

Customers are responsible for reviewing and approving artwork, sizing, colours, and order details prior to production.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed using the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your banking institution or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

We will replace items that are defective, damaged, or incorrectly supplied.

To request an exchange, please contact us at admin@silverwear.co.za with your order number, photographs of the issue, and a brief description of the problem.

All exchange requests must be submitted within 7 days of receiving your order.

Return Shipping

Unless the return is the result of a manufacturing defect, incorrect item supplied, or a verified quality issue, customers are responsible for all return shipping costs.

We recommend using a trackable courier service and retaining proof of shipment, as Silverwear cannot be held responsible for items lost or damaged in transit.

Delivery times for exchanged products may vary depending on your location and product availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing admin@silverwear.co.za. Where applicable, photographs may be requested to assist with our quality assessment process.